This section focuses on how an organization can nurture customer satisfaction through automation of business processes within CRM. You will be provided an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities including:
- Customer Service Hub
- Cases
- SLA’s, Entitlements
- Queues
- Knowledge Management
Our current on-demand training content was recorded in 2019 and based on Microsoft’s latest approved training material at that time. We cannot supply a CRM training environment as depicted in the course content, however a Microsoft trials instance can be used to follow-along with the labs and demonstrations (the course includes information on how to set this up). If you have access to a Sandbox environment, that can work as well. If you wish to purchase an Azure demo instance for multiple users, please contact us at [email protected].
