CRM3 – Microsoft Dynamics 365 Customer Engagement Customer Service

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Module 0: CRM Customer Service Intro

CRM3 – Microsoft Dynamics 365 Customer Engagement Customer Service Module 0: CRM Customer Service Intro

This section focuses on how an organization can nurture customer satisfaction through automation of business processes within CRM. You will be provided an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities including:

  • Customer Service Hub
  • Cases
  • SLA’s, Entitlements
  • Queues
  • Knowledge Management
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