CRM Customer Service

149.00 USD

This 7-10hr course focuses on how an organization can nurture customer satisfaction through automation of business processes within CRM.

Category:

This 7-10hr course focuses on how an organization can nurture customer satisfaction through automation of business processes within CRM. You will be provided an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities including, Customer Service Hub, Cases, SLA’s, Entitlements, Queues and Knowledge Management.

Our current on-demand training content was recorded in 2019 and based on Microsoft’s latest approved training material at that time. We cannot supply a CRM training environment as depicted in the course content, however a Microsoft trials instance can be used to follow-along with the labs and demonstrations (the course includes information on how to set this up). If you wish to purchase an Azure training instance that includes all training data for 2 weeks, add this product to your cart.

Reviews

There are no reviews yet.

Be the first to review “CRM Customer Service”

You may also like…

Scroll to Top