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Microsoft Dynamics 365 Customer Engagement (CRM) Sales and Marketing

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$199 (USD 149)
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This course introduces the capabilities of Sales Management in Microsoft Dynamics 365 Customer Engagement that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information. This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important-creating a differentiated experience for your customers.

This course is intended for sales managers, customer service managers, business analysts, CRM administrators, users in operational roles, key functional users, implementation consultants and any other roles in the organization who want to gain foundational knowledge of the applications functionality as well as configuration and customization capabilities.

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