Our 3 day Microsoft Dynamics 365 Customer Engagement (CRM) Customization course offers you the most in depth coverage of CRM capabilities in Dynamics 365 available in the market today. We combine a mix of theory, practical hands-on exercises and labs to prepare you for success. This course is targeted at businesses and Government organizations looking for a deep dive into Dynamics 365 functionality and customization.
This course is intended for sales managers, customer service managers, business analysts, CRM administrators, users in operational roles, key functional users, implementation consultants and any other roles in the organization who want to gain foundational knowledge of the applications functionality as well as configuration and customization capabilities.
Our current on-demand training content was recorded in 2019 and based on Microsoft’s latest approved training material at that time. We cannot supply a CRM training environment as depicted in the course content, however a Microsoft trials instance can be used to follow-along with the labs and demonstrations (the course includes information on how to set this up). If you have access to a Sandbox environment, that can work as well. If you wish to purchase an Azure demo instance for multiple users, please contact us at firstname.lastname@example.org.