Microsoft Dynamics 365 Customer Engagement (CRM) Core
This course describes the techniques required to customize and use Microsoft Dynamics 365 Customer Engagement to meet the specialized needs of businesses and produce a full configured, effective solution.
Microsoft Dynamics 365 Customer Engagement (CRM) Customer Service
This section focuses on how an organization can nurture customer satisfaction through automation of business processes within CRM. You will be provided an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities.
Microsoft Dynamics 365 Customer Engagement (CRM) Sales and Marketing
This course introduces the capabilities of sales and marketing in CRM that allow you to track and manage the sales process from potential to close. You will be provided with insight on sales process information, and be introduced to the tools available to analyze and report on sales information.
“Great experience. The instructor explained everything with multiple real-life examples in order to make the knowledge stick.”
Alberta Innovates Health SolutionsFrom Alberta, Canada
“The instructor was extremely knowledgeable and had in-depth experience which allowed her to provide very clear and effective examples.”
Environment CanadaFrom Ottawa, Canada
“Excellent instructor. He has the ability to get the subject matter across to the students easily in a relaxed manner that makes the learning experiencing a lot easier to handle.”
“Manisha is a very organized and logical instructor and explains the various parts of NAV with ease. She brought in practical examples and I appreciated her adding additional information where it helped to answer our questions.”
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